Jen L’Estrange’s article was published in FairyGodBoss. She walks through how to have tough conversations with employees, and explains how and why she chooses to have those conversations.

Part of demonstrating empathy is active listening. This is really hard for most people when managing a tough conversation because you’re so focused on getting your own message heard, however, it may be the most important step in the process because this is where you have an opportunity to show that you value the person, regardless of the message.

Jen L’Estrange