Tough Conversations You Need to Have When Working Remotely and How to Get Through Them

Jennifer L'Estrange
July 21, 2022

Jen L’Estrange’s article was published in FairyGodBoss. She walks through how to have tough conversations with employees, and explains how and why she chooses to have those conversations.

Part of demonstrating empathy is active listening. This is really hard for most people when managing a tough conversation because you’re so focused on getting your own message heard, however, it may be the most important step in the process because this is where you have an opportunity to show that you value the person, regardless of the message.

Jen L’Estrange

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Construction and Contracting

A commercial roofing contractor was in hyper growth mode. They had goals to increase their field workforce to expand their service area to additional states and geographical locations. If they were to grow their field workforce, they would also need to increase their administrative, operational and sales headcount to support the additional workload created by increased field work. Additionally, they were challenged in workforce retention and development, experiencing high turnover, and did not have a dedicated Human Resources professional to manage employee relations and compliance issues that come with trying to scale a business.

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