Psychological safety is critical to employee experience. Your ability to retain employees is directly connected to how they feel reporting to work every day. Eric Mochnacz spoke to HIVE here, talking about steps businesses can take to create safe spaces for their workforce.
When people can predict positive behavior and assume good intentions because their colleagues are treating each other and making decisions with core values in mind, it creates a certain level of psychological safety.
A commercial roofing contractor was in hyper growth mode. They had goals to increase their field workforce to expand their service area to additional states and geographical locations. If they were to grow their field workforce, they would also need to increase their administrative, operational and sales headcount to support the additional workload created by increased field work. Additionally, they were challenged in workforce retention and development, experiencing high turnover, and did not have a dedicated Human Resources professional to manage employee relations and compliance issues that come with trying to scale a business.
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