Jen L’Estrage’s article on retention techniques for automotive dealerships was recently published in Wards Auto.
Ultimately, communicating openly with your team, holding them accountable toward your high-performance standards, paying them appropriately and ensuring you have a steady stream of happy returning customers are critical to keeping your top performers connected and engaged in your dealership.
Jen L’Estrage
A commercial roofing contractor was in hyper growth mode. They had goals to increase their field workforce to expand their service area to additional states and geographical locations. If they were to grow their field workforce, they would also need to increase their administrative, operational and sales headcount to support the additional workload created by increased field work. Additionally, they were challenged in workforce retention and development, experiencing high turnover, and did not have a dedicated Human Resources professional to manage employee relations and compliance issues that come with trying to scale a business.
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