Have We Been Doing Change Management Wrong All Along?

Jennifer L'Estrange
July 10, 2020

HR professionals across the world have had to adapt their change management methodologies to address the constantly evolving employment landscape as a result of COVID-19.

Managing Director Jen L’Estrange offered her expertise to CSMWire based on her years of experience as a leader in the change management industry.

If COVID has achieved one positive thing, it has lowered our collective resistance to change. Necessity is the mother of invention, and throwing a global population into lockdown over the course of a few weeks has proven that, if we clearly demonstrate a need for change and its urgency, anything is possible.

Jen offers more of her expertise in the article, which can be found it its entirety here.

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The Results

Construction and Contracting

A commercial roofing contractor was in hyper growth mode. They had goals to increase their field workforce to expand their service area to additional states and geographical locations. If they were to grow their field workforce, they would also need to increase their administrative, operational and sales headcount to support the additional workload created by increased field work. Additionally, they were challenged in workforce retention and development, experiencing high turnover, and did not have a dedicated Human Resources professional to manage employee relations and compliance issues that come with trying to scale a business.

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