Senior Consultant Eric Mochnacz was recently quoted here as he helped working professionals define professionalism.
[Professionalism is] someone’s inherent ability to do what is expected of them and deliver quality work because they are driven to do so.
A commercial roofing contractor was in hyper growth mode. They had goals to increase their field workforce to expand their service area to additional states and geographical locations. If they were to grow their field workforce, they would also need to increase their administrative, operational and sales headcount to support the additional workload created by increased field work. Additionally, they were challenged in workforce retention and development, experiencing high turnover, and did not have a dedicated Human Resources professional to manage employee relations and compliance issues that come with trying to scale a business.
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