One of the most effective tools in HR’s toolkit while offboarding an employee is the exit interview. Often seen as administrative busywork, by refining and reframing the exit interview, an employer can use it as a tool to learn why employees leave and bring about change in their business and the employee experience.
Eric Mochnacz provides practical guidance to HRZone and employers on how to properly offboard and employee and use exit interviews to your advantage.
A commercial roofing contractor was in hyper growth mode. They had goals to increase their field workforce to expand their service area to additional states and geographical locations. If they were to grow their field workforce, they would also need to increase their administrative, operational and sales headcount to support the additional workload created by increased field work. Additionally, they were challenged in workforce retention and development, experiencing high turnover, and did not have a dedicated Human Resources professional to manage employee relations and compliance issues that come with trying to scale a business.
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