Think of your employees with a customer mindset
There’s a shift happening among high performing companies where employees are viewed through the same lens as customers. If employees are perceived and treated as brand ambassadors, companies will be rewarded with higher productivity, a stronger employer brand and ultimately greater financial success. This mindset fuels changes in your people processes, including performance and career development, recruiting, and compensation.
Catch them when they fall
Constructive failure can, and often does, enable great leaps forward in an organization. Rather than reverting to the ‘blame game’ when someone fails, look at the root cause for the failure and be prepared the praise, celebrate and reward the failures that promote innovation, change and growth. It promotes employee ownership of the challenges and issues that inevitably come from rapid growth.
Define living company values
Rather than picking 3-5 key words that sound nice to throw up on a wall, find stories that mean something to you. You shouldn’t have to explain your values; they should live through the examples that set, the stories that your people tell and the culture the organization creates.
